Security & Data Handling

Last updated: 2026-03-28

At Silaa, we take the security and privacy of your data seriously. Our platform is designed to ensure that your customer conversations and team data are protected at every level.

1. Data Protection

We implement industry-standard measures to protect your data:

• Encryption in transit (HTTPS)
• Secure storage of data.
• Access controls to restrict unauthorized usage.

We continuously improve our systems to maintain a high level of protection.

2. Access Control

We ensure that access to data is strictly controlled:

• Only authorized users can access your workspace.
• Internal access is limited to what is necessary to operate and support the service.
• Authentication mechanisms are enforced to protect accounts.

3. Data Isolation

Each workspace is logically isolated to ensure that:

• Your data is not accessible by other customers.
• Conversations and customer information remain private.

4. Third-Party Integrations

Silaa integrates with external messaging platforms (e.g., WhatsApp, Instagram)

• We only access data required to provide the service.
• We do not control the security practices of third-party platforms.
• Your use of those platforms is subject to their policies.

5. Data Retention

We retain data only for as long as necessary to:

• Provide the service.
• Meet legal obligations.
• Support customer operations.

You may request deletion of your data at any time.

6. Monitoring and Reliability

We monitor the platform to:

• Detect unusual activity.
• Maintain performance and reliability.
• Prevent misuse or abuse.

7. Responsible Use

We expect customers to use Silaa responsibly and in compliance with applicable laws.

You are responsible for:

• The data you process through Silaa.
• Ensuring you have the right to communicate with your customers.

8. Continuous Improvement

Security is an ongoing process.

We regularly review and improve our infrastructure, processes, and practices to better protect your data.

9. Contact

If you have questions about security or data handling, you can contact us at: support@silaa.app