Privacy

Last updated: 2026-03-28

Silaa ("we", "our", or "us") operates a messaging and shared inbox platform designed to help teams manage customer conversations.

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We collect information to provide and improve our services.

a) Information you provide

• Name, email address, and contact details.
• Company information.
• Any information submitted through forms or demo requests.

b) Customer data (through the product)

• Messages and conversation content
• Customer contact details
• Metadata related to conversations (timestamps, channel, etc.)

c) Automatically collected data

• IP address.
• Browser type and device information.
• Usage data (pages visited, actions taken)

2. How We Use Information

We use your information to:

• Provide and operate the Silaa platform.
• Manage customer conversations and communication channels.
• Improve product functionality and user experience.
• Respond to inquiries and demo requests.
• Ensure security and prevent misuse.

3. Data Sharing

We do not sell your personal data.

We may share data with:

• Service providers (hosting, analytics, infrastructure)
• Legal authorities if required by law

All third parties are required to protect your data.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data.

However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain data only as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes.

6. Your Rights

Depending on your location, you may have the right to:

• Access your data.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.

To exercise these rights, contact us at: support@silaa.app

7. Third-Party Services

Silaa integrates with third-party communication platforms (e.g., messaging channels).

Your use of those services is also subject to their respective privacy policies.

8. Cookies

We may use cookies and similar technologies to:

• Improve user experience.
• Analyze usage.

You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes by updating the date above.

10. Contact

If you have any questions about this Privacy Policy, you can contact us at: support@silaa.app